Privacy Policy - for guests
Last updated: October 2025
Lets Host Holiday Homes Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and store your data when you visit our website, sign up for our newsletter, make a booking, or contact us. This privacy notice provides information on how Lets Host Holiday Homes Limited process your personal information when you make a booking or booking enquiry through us, visit our website, contact us or use our services.
1. Who We Are
Lets Host Holidays Homes Limited is a holiday let management company based in East Yorkshire, UK.
For any questions about this policy or your personal data, please contact us at:
enquiries@letshostholidays.com
2. What Information We Collect
We may collect and store the following personal information:
Name, email address, home address and phone number (for enquiries and bookings)
Email address (for newsletter subscriptions)
Booking details, preferences, and property information
Contact history such as emails, letters, live chats, call recordings and social media messages to and from you
Identification details such as passport details or identification number where this is required for your booking, for example if you have booked a property in a location where we are required to collect this information
Payment details (processed securely via third-party platforms — we do not store card information)
Technical data such as IP address and browser type (via website analytics or cookies)
3. How We Collect Information
We collect information when you:
Fill in a form on our website
Subscribe to our newsletter
Make or enquire about a booking
Contact us via email or social media
Use our website (which uses cookies and analytics)
4. How We Use Your Information
We use your data to:
Respond to enquiries and manage bookings
Send booking confirmations, updates, and related communications
Send marketing emails and newsletters (only if you’ve opted in)
Enter you into our newsletter prize draw (if subscribed)
Improve our website and services through analytics
We will never sell your information to third parties.
5. Legal Basis for Using Your Data
We process personal data under the following legal bases:
Contract: to manage and fulfil bookings or enquiries.
Consent: when you opt in to receive newsletters or marketing emails.
Legitimate interest: to improve our services and website performance.
You can withdraw consent at any time by clicking “unsubscribe” in our emails or contacting us directly.
6. Who We Share Information With
We only share information with:
Trusted service providers who help us run our business (e.g., website hosting, email marketing, payment or booking platforms).
All providers process your data securely and in line with UK data protection laws.
7. How Long We Keep Information
We keep personal data only as long as necessary:
Booking and enquiry data: up to 6 years (for legal and accounting purposes).
Newsletter data: until you unsubscribe or request deletion.
Analytics data: retained according to cookie provider settings.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent at any time.
Object to certain types of processing.
Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how your data is handled: www.ico.org.uk
To exercise any of these rights, email us at enquiries@letshostholidays.com
9. Cookies
Our website uses cookies to enhance your experience and analyse site performance.
You can control or disable cookies through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date shown at the top.
Privacy Policy – Property Owners
Last updated: October 2025
Lets Host Holiday Homes Limited (“we”, “our”, or “us”) is committed to protecting the privacy and security of our property owners’ personal information. This policy explains how we collect, use, and share data provided by owners whose properties we manage or advertise.
1. Who We Are
Let’s Host Holidays is a holiday let management company based in East Yorkshire, UK.
For questions about this policy or your data, please contact: owners@letshostholidays.com
2. What Information We Collect
We may collect and store the following information about you:
Full name, contact details, and home address
Property address and details (including photos, descriptions, and booking calendars)
Bank account details (for payments and statements)
Tax-related information required for HMRC DAC7 reporting
Communication records (emails, phone calls, messages)
Emergency contact information (if supplied)
3. How We Collect Information
We collect data directly from you when you:
Enter into a management agreement with us
Provide property details, photos, or banking information
Correspond with us about maintenance, bookings, or payments
Use our owner portal, email, or WhatsApp for business communications
4. How We Use Your Information
We use your data to:
Manage your property and bookings
Process owner payments and send statements
Comply with legal and tax obligations (including HMRC DAC7 reporting)
Contact you regarding maintenance, guest issues, or property updates
Share necessary information with approved third parties (cleaners, maintenance teams, photographers, accountants, booking partners)
Facilitate communication with guests where required (for example, key collection or access queries)
5. Legal Basis for Using Your Data
We process personal data under the following lawful bases:
Contract: to perform our management agreement with you.
Legal obligation: to comply with tax and reporting requirements (including DAC7).
Legitimate interest: to maintain communication, ensure guest safety, and manage property operations efficiently.
6. Sharing Your Information
We may share relevant data with:
Third-party service providers (cleaners, maintenance contractors, marketing partners) for operational purposes.
Booking platforms or payment providers (as necessary to facilitate guest stays).
HMRC or other authorities to comply with legal obligations.
We require all partners to process your data securely and in compliance with UK GDPR.
7. How Long We Keep Information
We keep owner data for as long as you remain under contract with us and for up to seven years thereafter to meet accounting and tax requirements.
8. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of data (where legally permissible)
Object to processing for non-essential purposes
Withdraw consent (for optional communications)
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise any of these rights, contact us at info@letshostholidays.com.
9. Data Security
We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, alteration, or disclosure.
10. Updates to This Policy
We may update this policy from time to time. The most recent version will always be available on our website, with the revision date shown at the top.
Cookie Policy
Last updated: October 2025
Lets Host Holiday Homes Limited (“we”, “our”, or “us”) uses cookies on our website to make it work smoothly, understand how visitors use it, and provide a secure and easy booking experience.
By using our website, you agree to our use of cookies as outlined below.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help remember your preferences, improve performance, and enable certain features such as online bookings.
2. How We Use Cookies
We use cookies for the following purposes:
Essential cookies: Required for the website and booking system to function properly. These include session cookies used by Bookalet to manage property searches, availability, and secure bookings.
Performance & analytics cookies: To understand how our website is used (for example, through Google Analytics) so we can improve your browsing experience.
Functionality cookies: To remember your preferences, such as saved dates or selected properties.
We do not use cookies for advertising or tracking across other websites.
3. Third-Party Cookies
Our booking system is provided by Bookalet, which may set its own cookies to manage secure logins, payments, and bookings.
You can read more about how Bookalet handles cookies and data in their own Privacy and Cookie Policies at www.bookalet.co.uk.
4. Managing Cookies
You can control or delete cookies through your browser settings at any time.
Most browsers let you:
Delete existing cookies
Block all cookies
Block third-party cookies
Set preferences for specific sites
Please note: Disabling cookies may affect how our website and booking system function.
5. Updates to This Policy
We may occasionally update this Cookie Policy to reflect changes in how we use cookies or to comply with legal or technical updates. The most recent version will always be available on this page.
Contact Us
If you have any questions about our use of cookies, please contact us at: enquiries@letshostholidays.com
